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FAQ:
1.Q: Are you a manufacturer or a trading company?
Answer: We are a manufacturer. We have our own factory in China, integrating R&D, production and sales.
2.Q: How to confirm that the machine is suitable for us?
Answer: As long as you tell us the type of food you need to check and the required specifications, our professional team will give you the best advice.
3: Q:Can you provide us with special designs and configurations?
A: Customized production is available, and special production can be carried out according to customer drawings.
4.Q: How is the quality of your products?
A: Our products are suitable for ISO, ASTM, GB, etc. Our QC team will test the machine for three days before shipment.
5.Q: What is the delivery date of your products?
A: Standard size products within 5 working days, customized products within 15 working days.
6.Q: What are your payment terms?
Answer: T/T 30% as a deposit, 70% before delivery. Before you pay the balance, we will show you the photos of the product and packaging
7.Q: How about your product warranty?
A: The one-year warranty. We will provide you with lifetime technical support.
8.Q: How about your after-sales service?
Answer: Reply to email within 1 hour for machine problems, and provide machine troubleshooting solutions within 4 hours. Quickly and promptly contact technical support through the real-time chat tool group. (Whatsapp, Viber, WeChat, etc.) Once the problem caused by the part is confirmed, the part will be delivered by express delivery as soon as possible.
If necessary, overseas engineers can be deployed. Our factory provides training support for customers.
FAQ:
1.Q: Are you a manufacturer or a trading company?
Answer: We are a manufacturer. We have our own factory in China, integrating R&D, production and sales.
2.Q: How to confirm that the machine is suitable for us?
Answer: As long as you tell us the type of food you need to check and the required specifications, our professional team will give you the best advice.
3: Q:Can you provide us with special designs and configurations?
A: Customized production is available, and special production can be carried out according to customer drawings.
4.Q: How is the quality of your products?
A: Our products are suitable for ISO, ASTM, GB, etc. Our QC team will test the machine for three days before shipment.
5.Q: What is the delivery date of your products?
A: Standard size products within 5 working days, customized products within 15 working days.
6.Q: What are your payment terms?
Answer: T/T 30% as a deposit, 70% before delivery. Before you pay the balance, we will show you the photos of the product and packaging
7.Q: How about your product warranty?
A: The one-year warranty. We will provide you with lifetime technical support.
8.Q: How about your after-sales service?
Answer: Reply to email within 1 hour for machine problems, and provide machine troubleshooting solutions within 4 hours. Quickly and promptly contact technical support through the real-time chat tool group. (Whatsapp, Viber, WeChat, etc.) Once the problem caused by the part is confirmed, the part will be delivered by express delivery as soon as possible.
If necessary, overseas engineers can be deployed. Our factory provides training support for customers.
